NRMA Insurance Inbound Call Centre Consultant - NRMA Nowra
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NRMA Insurance is one of Australia's most iconic and established brands, helping individuals, families, and businesses with their general insurance needs for generations.
The Role
As an NRMA Sales and Service Consultant, you will become an insurance expert and be the first point of contact for new and existing customers. The role involves converting sales inquiries and servicing renewing customers through exceptional customer experiences while achieving sales targets and KPIs. Working in a fast-paced call centre, you will experience a structured environment that requires agility and the ability to work under pressure.
This is a full-time position (37.5 hours/week), Monday to Friday, with shifts between 8:00 am and 8:00 pm. Your shifts could be from 8.00 am – 4.00 pm or 12.00 pm – 8.00 pm, and full availability within these hours is required. Rosters are issued 3-4 weeks in advance.
We offer benefits such as up to 50% insurance staff discounts, free roadside assistance, partner discounts, and bonuses at 6 months, 12 months, and 2 years. Join a team that values a people-focused culture, continual improvement, and celebrating achievements.
If you aim to develop into a customer service and call centre expert, we encourage you to Apply Now
Key Responsibilities:
* Responding to high volumes of inbound calls from NRMA insurance customers about policies, including inquiries, purchases, amendments, or cancellations.
* Handling Insurance and NRMA Membership Products (Car, Home, CTP, Roadside Assistance).
* Meeting KPIs and compliance standards.
Desired Skills and Experience:
* Resilient, customer-centric, and comfortable handling questions, concerns, and complaints.
* Ability to work under pressure and multitask in a fast-paced environment.
* Excellent written and verbal communication skills.
* Strong computer literacy and navigation skills.
* Ability to work independently and be self-reliant.
* Flexibility to work both from the office and from home, requiring a high-speed internet connection and a private home office that meets OH&S standards.
* Attention to detail and effective problem-solving skills.
* Positive, flexible team player attitude.
* Willingness to learn — we can teach you the skills
Start date: Thursday, 29th May 2025.
Operating hours: Monday to Friday, 8 am - 8 pm (shifts of 8 hours), roster released 3-4 weeks in advance.
Includes comprehensive onboarding and paid training. Police and credit (bankruptcy) checks are required.
This is a hybrid role, working both remotely and at our Nowra office within a 30-minute radius.
Additional incentives, reward, and recognition programs are available.
How to Apply
Click the 'Apply' button below to submit your CV and a brief cover letter. For questions, email: (emailprotected).
Disclaimer: Employment is through CS Telephony Pty Ltd, not NRMA Insurance. Terms and conditions apply.
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