Join to apply for the Medical Receptionist role at Lumus Imaging
1 week ago Be among the first 25 applicants
Join to apply for the Medical Receptionist role at Lumus Imaging
Job reference: #16377
Brand: Lumus Imaging
Location: Keperra
Work type: Full Time, Part Time or Casual
About Us
At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.
Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.
Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.
Our Medical Imaging team based in our Keperra Diagnostic Imaging clinic are on the lookout for a Permanent Part Time, Full Time or Casual Medical Receptionist to join them in providing the best service and care to our patients. You will be joining a dynamic friendly team on a permanent basis with the clinic hours running from 8:00am - 5pm. Lumus Imaging provides a wide range of radiology services to patients including X Rays, CT Scan’s and Ultrasounds.
Position Summary
The Medical Receptionist is responsible for providing high-quality reception and administrative support within Lumus Imaging. This role ensures smooth and efficient functions, delivering excellent patient care and service. The Medical Receptionist will be the first point of contact for patients, ensuring their experience is positive and welcoming.
Key Responsibilities
Patient Interaction:
* Greet patients and visitors in a professional and considerate manner.
* Manage patient appointments, including scheduling, rescheduling, and cancellations.
* Assist patients with paperwork and ensure accurate completion of forms.
Administrative Duties:
* Answer phone calls, emails, and other communications promptly and professionally.
* Manage patient records, ensuring confidentiality and compliance with privacy laws.
* Process billing and payments, including Medicare and private health insurance and DVA claims.
* Coordinate with radiologists, technologists, and other health care professionals to ensure effective workflow.
Compliance and Safety:
* Adhere to all relevant Australian health and safety regulations and policies.
* Maintain cleanliness and organization of the reception area.
Customer Service:
* Provide information to patients regarding procedures, preparation, and follow-up care.
* Handle patient complaints and concerns with empathy and professionalism.
* Foster a positive and supportive environment for patients and staff.
Technical Skills:
* Utilize medical software systems for scheduling, billing, and patient management.
* Operate office equipment, such as computers, printers, and telephones.
Qualifications And Skills
Essential:
* Previous experience in a customer service and administrative role.
* Excellent communication and interpersonal skills.
* Strong organizational and time-management abilities.
* Ability to work effectively in a team and independently.
* Ability to manage multiple IT systems while providing face to face and over the phone support
* Understanding of patient confidentiality and privacy regulations.
Desirable:
* Experience in a health care, radiology or medical imaging setting.
* Knowledge of Medicare and private health insurance processes
Key Performance Indicators (KPIs)
* Patient satisfaction and feedback.
* Accuracy and timeliness of appointment scheduling and patient record management.
* Efficiency in handling billing and insurance claims.
* Adherence to compliance and safety regulations.
* Professionalism and communication skills in patient and staff interactions.
Benefits And Wellbeing
As part of working for Lumus Imaging, you will have access to a range of benefits including:
* Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
* Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
* Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
* Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
* Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.
Our commitment to diversity and inclusion
Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
How To Apply
Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.
If you would like further details please email us at:
See more of our jobs at and follow us on LinkedIn
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Health Care Provider
* Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Lumus Imaging by 2x
Sign in to set job alerts for “Medical Receptionist” roles.
Seeking a full time Medical Receptionist to join our team
Geebung, Queensland, Australia 3 days ago
Medical Receptionist/Secretary- Orthopedic Practice
Brisbane City, Queensland, Australia 6 days ago
Clinics Reception and Administration – Health & Rehab Clinics
St Lucia, Queensland, Australia 1 day ago
Senior Medical Receptionist/Secretary - Private Specialist
Auchenflower, Queensland, Australia 6 days ago
Deception Bay, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 2 weeks ago
Greenslopes, Queensland, Australia 2 weeks ago
South Brisbane, Queensland, Australia 7 hours ago
Armstrong Creek, Queensland, Australia 4 weeks ago
Brisbane, Queensland, Australia 13 hours ago
Surgical Bookings Coordinator/Clinic Administrator (3 or 4 days a week)
Greenslopes, Queensland, Australia 3 weeks ago
Brisbane, Queensland, Australia 2 weeks ago
Brendale, Queensland, Australia 13 hours ago
Brisbane City, Queensland, Australia 5 days ago
Brisbane, Queensland, Australia 1 day ago
Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 13 hours ago
Member Engagement Officer - Contract Position
Brisbane Airport, Queensland, Australia 1 week ago
Ward Administration Officer - Internal Medicine (Expression of Interest)
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 1 week ago
Brisbane City, Queensland, Australia 1 day ago
Brisbane, Queensland, Australia 5 days ago
Medical Receptionist - Everton Park (Part-Time)
Brisbane, Queensland, Australia 17 hours ago
Brisbane, Queensland, Australia 1 day ago
Senior Clinic Secretary/Practice Manager
Greenslopes, Queensland, Australia 1 month ago
Executive Support Officer - Qld Melanoma Institute
South Brisbane, Queensland, Australia 6 days ago
Brisbane, Queensland, Australia 1 week ago
Brisbane City, Queensland, Australia 6 days ago
Administration Officer - Infection Management & Prevention Service
South Brisbane, Queensland, Australia 1 week ago
West Ipswich, Queensland, Australia 12 hours ago
Administration Officer - MSH Additional Beds
South Brisbane, Queensland, Australia 1 day ago
Brisbane, Queensland, Australia 1 week ago
Strathpine, Queensland, Australia 13 hours ago
Lutwyche, Queensland, Australia 1 year ago
Brisbane, Queensland, Australia 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr