Position Overview
As the Housekeeping Manager, you will be at the forefront in maintaining impeccable cleanliness and comfort throughout the Dorsett Hotel. Collaborating closely with our Executive Housekeeper, you will ensure the highest standards of service through effective rostering, people management, planning, budgeting, training, and productivity control.
Responsibilities
1. Lead the operational requirements of the housekeeping department and provide leadership and direction to achieve the department's objectives
2. Support the Executive Housekeeper in the development and implementation of business plans
3. Partner with other operational teams to ensure the smooth operations of the Dorsett Hotel
4. Ensure that operations are within budgetary requirements for labour, product and operational expenses
5. Resolve customer service queries and concerns with diplomacy and tact
6. Manage team members and complete all people planning requirements including recruitment, training and development and performance management
Qualifications
7. Previous experience in leading a large and diverse team with high-performance standards within a hotel environment
8. Proficient with computers and relevant hotel systems and software (Opera Cloud highly regarded)
9. Excellent written and verbal interpersonal skills
10. Proven experience developing excellent guest-related standards such as customer service, communication, and grooming
11. Flexible availability to suit business requirements
Benefits
12. Complimentary meal on site every day including hot meals, sandwich bar and more
13. Discounted parking available
14. Up to 30% discounts across award-winning restaurants and accommodation
15. Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
16. Supportive leadership team
17. Mental Health and Wellbeing services
Equal Opportunity
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.
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