Event Cinemas sets itself apart with a world of entertainment experiences under one roof. From setting the global standard in premium cinema to creating playful, welcoming spaces, we’re always evolving to delight our customers. We're all about making our customers’ day with a friendly, can-do approach going the extra mile, every time. If you too are a customer service superstar, then we want to hear from you! Event Cinemas is part of EVT, one of Australasia’s market-leading experience creators, offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers. EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80 hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you. Position Overview: Become part of the Event Cinemas Cairns team at our three locations - Cairns Central, Earlville and Smithfield. About the role: Contribute to daily operations, upholding standards and pursuing best practice Subject to knowledge and skill at this level, a frontline team member may operate flexibly as required between work areas Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level Key responsibilities Complete duties as per standard operating procedures Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively. Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience Prepare food and beverages for sale, ensuring a high standard of quality and product presentation. Maintain product stock levels and presentation, in accordance with planograms where applicable. Operate registers, ticketing systems and undertake cash handling Assist fellow employees as needed, fostering a cooperative and supportive work environment. Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area. Maintain a high standard of cleanliness and hygiene through diligent cleaning practices throughout the cinema complex Queue management and crowd control including allocated seating management. Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level. Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues. Lost property maintenance Follow Workplace Health and Safety policies and procedures including emergency procedures Attend and complete all mandatory training sessions as designated by EVT RSA Qualifications as required Love catching the latest movies, dining at trendy restaurants, staying in incredible hotels, or even hitting the slopes at Thredbo? Well, you're about to. EVT Perks offer a range of always-on discounts on our amazing entertainment and travel experiences across Australia and New Zealand. Best of all, these perks are available to every EVT employee, including casual employees, starting from day one. Join Event Cinemas and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.