Job Summary:
Provide exceptional customer service to clients, building strong relationships and resolving issues promptly. Collaborate with internal teams to develop strategies enhancing customer satisfaction and loyalty.
Key Responsibilities:
* Deliver high-quality customer service via phone and/or online channels.
* Build and maintain positive relationships with customers, fostering loyalty and exceeding expectations.
* Communicate effectively with internal and external stakeholders to ensure seamless issue resolution.
Requirements:
* Secondary education or equivalent.
* At least two years of relevant work experience in customer service and interaction (three years for Senior level).
* Good knowledge of Microsoft Office PC.
* Strong problem-solving skills and good written & verbal communication.
Preferred Qualifications:
Information not provided.
Additional Details:
Federal Equal Opportunity Employer including Vets/Disability.
Reasonable accommodations available for qualified individuals with disabilities throughout the application process.
Applicants have rights under Federal Employment Laws.