Labourforce - Customer Service Manager - Neerabup 6031
Labourforce are seeking an experienced Customer Service Manager to work for our client in Neerabup 6031.
Please read the entire ad very carefully before applying.
About the role
* Must be able to work a roster from Monday to Friday.
* Temp to Perm opportunity – you will need to complete a 3 month trial with Labourforce before going full time.
* Salary is $100,000 – $110,000 plus super.
* Working from a Neerabup site for 6 month probation and then potential to work from home when suitable considering the team's needs.
* Start and finish times are negotiable (8 hour shift).
* The start date for this role will be Feb 2026.
You will need
* Unlimited working rights in Australia (hours are full time); WHV & student visas will not be shortlisted due to limited working restrictions.
* Current National Police Clearance or willingness to obtain at own cost (essential).
* Excellent attention to detail.
* Computer literate.
* Good written and verbal communication skills.
* High level of pride in work.
* Ability to work well within a team environment.
* Own car (locations are not accessible by public transport).
Selection criteria (essential)
* 5 years' experience within a similar role (timber, building or construction industries highly regarded).
* Ability to lead a team to reach required goals and KPIs.
* Excellent communication skills including the ability to integrate and adapt to different personalities in a varied industry (i.e. speak to floor personnel, builders, truck drivers, etc).
* Accurate arithmetic skills and the ability to calculate dimensions and size measurements without error in a pressured environment.
* Strong time management skills; ability to multitask and work towards achieving strict deadlines.
* Ability to problem‐solve and manage customer queries and complaints in a professional manner.
* Intermediate computer literacy in Microsoft Office applications.
* Not afraid of a challenging role and is looking for a long‐term career.
* Experience with SAP software highly desirable.
Duties include
Administration experience in Australia essential!
* Lead the team in providing dedicated customer service from receiving orders to the delivery of product for all customers.
* Supervise and manage all aspects of our customer service team including overseeing and supporting the team in the management of customer accounts.
* Monitor workflow processes and work distribution within the team.
* Train and develop team members.
* Provide hands‐on support to the team, leading by example and being involved in day‐to‐day tasks as required.
* Process high volumes of customer orders via internal software platforms, email and phone.
* Process quotations, credit claims, raise purchase orders and returns.
* Create and update procedures.
* Provide product availability, product specs, pricing and delivery information.
* Maintain a high level of communication with customers, contractors, account managers, production, dispatch and the WA head office.
* Resolve complaints and customer enquiries in a polite and professional manner without conflict.
* Assist in the coordination and completion of stock takes.
* Release daily orders for the production team accurately.
Other requirements
Please note only shortlisted candidates are being contacted at this stage.
All successful candidates will need to pass a pre‐employment medical including drug and alcohol test.
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