Senior Account Manager
This range is provided by Hustle.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$100,******/yr - $120,******/yr
Direct message the job poster from Hustle
Digital & Creative Recruiter @ Hustle | Placing Top Talent in Digital Marketing, Design, & Content | Let's Build Great Teams
Delivery Manager (Senior Account Manager)
Sydney or Melbourne
We're working with a fast-growing digital agency that helps ambitious brands scale their ecommerce performance.
They're now looking for a Delivery Manager (Senior Account Manager) to own client relationships, manage delivery across multiple accounts, and keep projects moving from strategy to execution.
This is a hands-on role suited to someone who thrives at the intersection of client management, project delivery, and digital production — someone who can keep clients confident, teams aligned, and projects running smoothly.
What You'll Be Doing
Manage a portfolio of ecommerce and digital clients from handover through to delivery
Lead client meetings, providing structure, clarity, and proactive communication
Oversee project timelines, priorities, and delivery schedules across both retainer and project clients
Work closely with the design lead and offshore development team (currently 4 hours behind AEST) to keep delivery seamless
Own Jira workflows — clearing backlogs, assigning tasks, and tracking delivery progress
Identify risks early, solve challenges on the fly, and maintain high standards of work quality
Collaborate with internal teams to continuously improve processes and client experience
What You'll Bring
4–6+ years of experience in account or delivery management within a digital or ecommerce agency
Strong understanding of Shopify and digital production workflows (non-negotiable)
Excellent communication skills and the ability to manage clients confidently
Experience managing offshore or remote delivery teams
Skilled in project management tools such as Jira, Asana, or Monday
Calm under pressure, detail-oriented, and solution-focused
The right blend of "relentlessly ambitious" and "profoundly human" — a natural relationship builder who gets things done
Why You'll Love This Role
Join an agency that's growing fast with a strong technical and creative foundation
Work on high-impact ecommerce and digital transformation projects
Hybrid working setup with flexibility around early starts for offshore collaboration
A collaborative, values-driven team culture that celebrates ownership and initiative
Seniority level
Associate
Employment type
Full-time
Job function
Marketing, Advertising, and Project Management
Industries
Advertising Services and Marketing Services
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