Hotel Operations Manager Role Overview
Crowne Plaza Hotels & Resorts
The Hotel Operations Manager plays a crucial role in ensuring the smooth operation of our hotel, providing exceptional guest experiences and driving financial results.
Key Responsibilities:
* Lead the Operations teams, championing positive guest metrics and feedback.
* Establish and implement service recovery guidelines to ensure complete guest satisfaction, responding to guest complaints or concerns in a prompt and professional manner.
* Drive recruitment, succession planning, and onboarding across hotel operations in conjunction with department leads.
* Maintain a climate that attracts, retains, and motivates top-quality talents.
* Develop, implement, and monitor financial and operating plans to safeguard guest satisfaction and promote profitability.
Requirements:
* Management experience in hotels across rooms and food & beverage.
* Comprehension of hotel systems and revenue management principles.
* Excellent project management abilities, and experience working independently on projects as well as collaborating across functions and departments.
* Great communication skills (written and verbal), passion for delivering results, and developing people and self.
* Ability to manage complex relationships, demonstrated ability to interact with guests, staff, and third parties that reflects highly on the hotel, the brand, and IHG.
* Valid certifications including Responsible Service of Alcohol and First Aid.
* Flexibility - early, late, weekend, night, and holiday shifts are all part of the job.
What We Offer:
* A competitive salary that rewards all your hard work.
* A wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts, and some of the best training in the business.
* We provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
* We promote a culture of trust, support, and acceptance.
* We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
* IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment.
* We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.