Implementation Specialist – EMEA
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Base pay range
Hi! We’re Morgan and Daryl, Implementation Managers here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on doing things thoughtfully.
This role plays a critical part in ensuring our new customers start off with a strong foundation and a clear path forward. I’m thrilled to be hiring our next Implementation Specialist. As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a key role early in the customer journey—ultimately helping to elevate the entire customer experience.
About This Role
As an Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for many of our new customers. We’re growing our implementation team for both our Enterprise and Mid-Market customer segments - you will work directly with customers, developing and executing implementation plans to ensure a positive customer experience and expedited time to value.
Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.
Role Requirements
- Implementation & Project Management: Extensive experience managing and executing implementation and onboarding projects, defining the work, aligning with stakeholders, communicating the project plan, and delivering results in accordance with agreed expectations. Keep the team on track to meet milestones. Remote-first setting with
- Customer Centricity: Adept at understanding customer needs and tailoring implementations to meet specific requirements. Build strong relationships with high engagement and communication; act as the customer’s proactive guide and advocate.
- Change Management: Experienced in navigating change management processes and helping customers adapt to new systems.
- Technical Proficiency: Solid understanding of a complex product (ideally Ashby) and its technical intricacies; technically curious and creative.
- Best Practices & Recommendations: Advise customers on best practices specific to their software usage to ensure optimal value.
- Critical Thinking & Solutions Orientation: Proactively address thematic customer opportunities and improve processes, thinking critically rather than relying on past practices.
- Cross-functional Collaboration: Partner effectively with stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.
You Could Be a Great Fit If
- 📣 Clear communication. Ask clarifying questions with precision and distill complex concepts into simple themes.
- 🎧 Great listener. Voice of the customer to internal stakeholders, ensuring offerings evolve with customer needs.
- 📈 Problem solver. Thrive at solving complex challenges with innovative, scalable solutions.
- ⚡️ Process mindset. Eager to improve processes and workflows to enhance efficiency and efficacy.
- 🔍 Detail-oriented and technically proficient. Pride in internal operations.
- 📊 Data-driven. Use metrics and analytics to inform decisions and measure success.
- 🌍 Adaptable. Navigate changes in a rapid-paced, evolving environment.
- 🧑🏫 Enjoy coaching. Sees every teaching moment as an opportunity and excited to help customers grow.
You Might Not Be a Great Fit If
- Implementation experience limited to simpler products with a timeline under a month.
- Focused on defining ideas and strategies but not responsible for execution.
- Prefers exclusively to build, not iterate or optimize.
- Less interested in customer-facing roles requiring both technical and interpersonal skills.
- Prefers an in-person role over remote.
Our Philosophy
- Spend a lot of time building best-in-class products.
- Offer deep expertise whenever interacting with prospects and customers.
- Strong belief that small, talented teams deliver better performance.
- Value strong ownership, principled thinking, and thoughtful communication.
The Interview
- 30 min – Recruiter Screen with Talent Team
- 45 min – Interview with Hiring Manager
- 60 min – Mock Call with 2 Implementation Specialists
- Final Round
- 30 min – Interview with Dedicated Customer Success Leadership & one of our CSMs
- 30 min – Interview with VP of Customer Success & Head of Professional Services
- 10 min – Closing Questions with Hiring Manager
Benefits
- Emphasis on high quality work; avoid quick hacks.
- Product you’re excited about.
- Competitive compensation.
- 10‑year exercise window for stock options.
- Unlimited PTO; recommend 4 weeks per year.
- Twelve weeks of fully paid family leave in the US; plans to expand.
- Generous equipment, software, and office furniture budget.
- $100/month education budget with higher items covered with manager approval.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Information Technology
Industries
- Software Development
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