Area Mgr SthCoast/Southern Highlands & Newcastle/Hunter Region Organisation/Entity: Sydney Trains Job category: Projects Job location: Wollongong, NSW, AU, 2500 Job reference number: 105642 Employment type: Permanent Full-Time Salary range: An attractive remuneration package
You’re ready to show up and make an impact on your local community.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Join the Intercity Services team as an Area Manager and this role will see you manage a cross-functional customer service team with accountability for the operation across both station and train crew functions for either one of two roles - the Southern Highlands and South Coast region, or Newcastle and Hunter region.
The management of your allocated area will see you problem-solve and investigate a vast range of matters to ensure appropriate action and remedial recommendations are taken to resolve issues whilst at the same promote and deliver increased community and customer engagement.
This includes leading the operation and delivery of Train services and customer service delivery on stations, managing the assigned facilities, supporting service reliability with the provision of 24/7 supervision of crew and station operation and services, and cost control and business improvement initiatives to enable efficiency and increased commerciality, including patronage growth.
Both are permanent roles - based equally between Sth Coast and Southern Highlands, or, between Newcastle and Hunter region, and will require you to visit stations across the region.
For more information on this position and business unit, view the role description and information pack.
About you
In addition to possessing relevant leadership and management experience, you will be adept at managing unexpected events/issues and be able to think on your feet and remain calm under pressure. You will also have experience being responsible for a large geographically dispersed team.
You will have a collegiate and collaborative leadership style and a proven track record in driving outcomes and building success across a diverse workforce. You have led and managed large teams towards a culture of exceptional customer service and your strong influencing skills will support your drive for transformational change as you work closely with a wide range of key internal and external stakeholders including customers and community groups, and Local Government.
Ideally, you have demonstrated experience in leading large, 24-hour operational / frontline services teams in a highly complex and industrial setting combined with your strong commercial management skills will set you up for success in the role.
You’ll be extremely resilient, comfortable with working within the challenges involved in workplace consultation in a complex safety and unionised environment.
You’ll be excited about developing your own skills and capabilities in a leading public service agency and most importantly, you are motivated by a desire to make a real difference, for our people in NSW.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.
Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Wednesday, 29th April 2026.
For more information about this role, please contact .
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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