About the role
This role ensures efficient delivery of technical services,
optimal resource scheduling, customer satisfaction and administrative accuracy.
The Field Service Manager plays a key leadership role in driving service
excellence, safety compliance and continuous improvement across service
operations. The Field Service Manager is responsible for overseeing the daily
operations of the service team, including field service technicians and service
administrators.
Role Title: Field Service Manager
Location: Hobart TAS branch
Hours: Monday – Friday, Full Time Permanent
Reporting: General
Manager - Service
Essential Skills & Qualifications
* Ability to coach, mentor, and foster
a high-performance, safety-focused team culture
* Strong skills in managing technician
workloads, scheduling jobs efficiently, and ensuring service KPIs
* Proven
ability to manage key client relationships and handle stakeholder
communications with professionalism and responsiveness
* Understanding
of technical service delivery processes, including breakdown repairs,
preventative maintenance, and service call resolution
* Competence
in supervising service administration, ensuring accurate documentation, job
bookings, invoicing, and compliance with regulatory and internal standards
* Ability
to identify performance gaps, analyse operational data, and implement
improvements across service workflows
Duties & Responsibilities
* Provide
leadership and day-to-day management of the service technicians and
administration team, ensuring efficient coordination of all breakdown repair
activities across the Tasmanian service region, with a focus on delivering
high-quality customer service and timely resolution of issues
* Manage
technician workload allocation, monitor individual and team performance, and
support ongoing skills development to maintain a high-performing service team
* Deliver
training, coaching and performance management initiatives to drive accuracy,
productivity, and timely service delivery across both field and administrative
functions
* Identify
and implement continuous improvement opportunities across service operations
* Monitor
key metrics (response times, first-time fix rates, SLA compliance) to ensure
service standards and ensure all field activities comply with WHS/OHS
regulations, company policies and industry standards
Benefits
* Employee discounts on Aidacare
health equipment products and services
* Quarterly incentive scheme
* Employee Assistance Program to
support mental wellness
* Benefits package includes discounts
for retail, insurance, gym and more
* Comprehensive training program to
equip you with the necessary skills and knowledge
* Fuel card for travel, car allowance and work mobile provided
How to apply
Please submit your application by clicking "Apply
Now". Join our team at Aidacare and help us create memorable
experiences for our valued customers
About the company
Aidacare is one of the leading players in the Healthcare
Equipment Industry, we pride ourselves on our commitment to excellence,
innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90
locations across all states and territories in Australia.