The Opportunity Our Customer Projects and Services team are currently seeking a Service Delivery Manager for a permanent position to be based in ourMelbourne VICoffice. As a Service Delivery Manager in Industrial Automation, you will ensure smooth, reliable, and customer-focused delivery of industrial automation services while also supporting commercial growth with solid business development capacity. Reporting to the Services Manager in the Pacific Zone, the Service Delivery Manager's expertise will be essential in providing technical support, troubleshooting issues, and delivering innovative solutions that enhance operational efficiency in the Pacific region. In addition, this position is essential for maintaining high service delivery performance, including SLA management, planning, risk management, and effective stakeholder communication.Key responsibilitiesTechnical Support:Offer expert guidance and support for automation systems, addressing customer inquiries and resolving technical challenges promptlySystem Troubleshooting:Diagnose and resolve issues related to control systems, PLCs, SCADA, MES, Software and other automation technologiesCustomer Engagement:Build strong relationships with clients, understanding their needs and ensuring their satisfaction with our servicesProject Implementation:Assist in the installation, commissioning, and maintenance of automation equipment and systems, ensuring compliance with industry standardsCustomer-Centric Focus:A strong emphasis on understanding customer needs and expectations, taking accountability for service delivery performance and driving future demandContinuous Improvement:Identify opportunities for process improvements and contribute to the development of best practices within the teamAbout you You will have a solid technical foundation in Industrial Automation, including experience with Schneider Electric or equivalent systems, platforms, and architectures such as PLCs, SCADA, telemetry, safety systems, and DCS. Beyond technical expertise, you will bring strong commercial, business development, and sales capability understanding customer value drivers and identifying service growth opportunities while being confident in proposal development, negotiation, and contributing to revenue targets.Tertiary qualification in Engineering, Computer Science or Engineering TechnologyCurrent (or eligible for) Membership of Engineers Australia or PM Institute5+ years of experience in the delivery of Industrial Automation systems2+ years of Project management (small – medium size projects) experience2+ years of Commercial Awareness and understanding ofProcess control fundamentalsSCADA, Telemetry, Safety SystemsControllers (PLC, RTU, PC, DCS)Networking, communications hardwareProject management software tools (MS Excel, MS Project, etc.)Working knowledge of JIRA, SAP or similarProven ability to collaborate with multiple stakeholder groups and strong commercial acumenA growth mindset through well-developed digital skills and a technical aptitudeWell-developed interpersonal skills coupled with the ability to a customer centric approachBenefits of Working for Schneider ElectricFlexibility at Work and Global Family LeaveOption to participate in our Share Program, with discounts and company contribution for employeesPotential opportunity to purchase further annual leaveDiscounts at major vendors such as Clipsal, JB-HiFi and Hoyts through our employee rewards schemesContinuous training on Schneider productsExposure to a market leader in sustainability and automationGlobal support at your fingertipsWorking in a well-balanced team and inclusive environmentAll applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.We're a great place to work but we are continually striving to be the best place to work, join us and see how!Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.About IMPACT Makers We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Apply today! €36 billion global revenue +13% organic growth 150,000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and "inclusion" is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.#J-18808-Ljbffr