Help shape the customer journey in this fast-paced, people-focused coordination role!Are you a confident communicator with a knack for organisation and problem-solving?
We're looking for a motivated Customer Service Coordinator to support seamless onboarding and order fulfilment for a growing manufacturing business in Brisbane's south.Who will you be working with?You'll join a small, tight-knit Purchasing Team within a well-established manufacturer that supplies quality products to clients across Australia.
Known for their reliability and strong customer focus, this business prides itself on building lasting relationships and delivering on their promises.
You'll work closely with internal teams such as Sales, Purchasing, Production and Logistics to ensure a smooth, consistent customer experience from first contact to delivery.What are the benefits?Flexible working hours for the right candidateSupportive, collaborative team cultureOnsite parking and modern office environmentCareer stability in an essential industryWhat will you be doing?Support new customer onboarding in partnership with SalesCreate and maintain Bills of Materials (BOMs) for new productsEnter and manage sales orders using the MRP systemCommunicate with customers on order status, lead times, and any delaysTrack raw material arrivals and production schedulesCoordinate internally to ensure timely dispatch and accurate deliveryAct as the main point of contact for ongoing customer enquiriesResolve service issues promptly with professionalism and empathyKeep accurate records of interactions, BOM changes and order progressProvide reports to the Purchasing Manager on customer and order performanceWhat do you need?Previous experience in customer service, account coordination or sales supportStrong written and verbal communication skillsExcellent organisation and time managementConfidence managing multiple priorities across different teamsExperience using Microsoft Office (Word, Excel, Outlook)ERP or CRM system experience (Ostendo experience highly desirable)Manufacturing industry experience and BOM knowledge highly regardedIf you think this could be the role for you then please apply now!At Fuse, we specialise in recruitment for the manufacturing industry and actively source a variety of roles for a broad range of manufacturers.
If you are looking for a new opportunity, we'd love to hear from you!If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!#SCR-samuel-obrien#ChooseFuse Consultant ****** number: BH-34440 Profession:Call Centre & Customer ServiceCustomer Service - Customer FacingCall Centre & Customer ServiceSales - InboundCompany: Fuse RecruitmentDate posted: 10th Apr, 2025