Come transform the future with us
What is a typical workday?
Responsabilities:
• Prepare daily reports;
• Process pending packages and returns;
• Respond to customer inquiries sent by the call center;
• Contact customers by phone and / or email occasionally;
• Collaborate with the call center, delivery partners and operation supervisors;
• Data entry as needed;
• Escalate special cases to supervisors;
• Maintain a clean and safe work environment following the health and safety regulations.
Qualifications:
• Experience in a warehouse position and in the field of transportation would be assets;
• 2 years of experience in a customer service position;
• Strong customer services skills;
• Being dynamic and customer focused;
• Excellent oral and written communication skills;
• Strong skills with the Microsoft Office suite and other software.
Sending packages should be simple.
Dragonfly stands for a different way of doing e-commerce delivery in Australia.
Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.
At Dragonfly, it's the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.
Welcome to Dragonfly.