About the Role As the Broker Education & Training Design Manager, you will play a critical role in building, delivering, and evolving learning experiences that support LMG’s strategic training priorities. You’ll work closely with internal teams to identify learning needs, design best-in-class training materials, and support consistent, scalable education programs for brokers and support staff across the network. You will lead the design and delivery of a comprehensive ‘train-the-trainer’ model that equips internal trainers with the confidence and skills needed to deliver educational content and programs effectively. This includes creating high-quality, accessible training resources and support materials that enable trainers to excel in facilitation and adeptly address the diverse needs of learners. You will also facilitate and host on-demand training sessions as needed, demonstrating best-practice delivery, reinforcing key learning objectives, and providing a consistent, high-quality learning experience across the network. These sessions will serve as both learning opportunities for all audiences within the network, and as a benchmark for internal trainers to model to ensure an increase in adoption, engagement, productivity and implementation of tools by brokers and the network. This is a dynamic, creative, and hands-on role where strategic thinking meets instructional design, helping to drive consistency and capability at scale. Key Responsibilities Training Needs Analysis Liaise with key internal stakeholders — including AskLMG, GTM, State Teams, Data & Analytics, Compliance, and Product/Tech — to identify emerging training themes, address knowledge gaps, and uncover opportunities for improvement. Leverage reporting, analytics, learner feedback, and NPS scores to identify trends, assess training impact, and proactively inform content priorities and program design. Content Design & Development Design and develop high-quality learning materials aligned with LMG’s offerings and objectives. Translate complex processes into clear, engaging, and accessible content. Ensure all learning materials follow a best-practice learning cycle (discovery, pilots, design, delivery, feedback, continuous improvement). Create content that supports consistency, scalability, and real-world application across diverse learner roles. Training Delivery & Coordination Create and manage the national training schedule, ensuring alignment with business priorities and the needs of brokers and support staff across the network. Collaborate with the National Training Lead (Train-the-Trainer model) to pilot, launch, and scale training programs, ensuring consistency, quality, and effective knowledge transfer. Oversee the execution and delivery of training initiatives across the network, providing support to trainers and ensuring programs are delivered to a high standard. Lead and facilitate live and pre-recorded on-demand digital training sessions designed to provide all LMG audiences with accessible, engaging learning that drives productivity, boosts adoption, and enhances ongoing engagement across the network Systems & Administration Maintain accurate records of training materials, schedules, content updates, and processes using ClickUp (with the support and guidance from the Education and Training Operations Manager). Ensure robust version control practices are in place and maintained. Quality Assurance & Improvement Monitor and evaluate the effectiveness of training programs using feedback, participation data, and performance metrics to ensure learning objectives are being met. Report on training outcomes and insights, identifying trends, gaps, and areas for improvement. Recommend and implement continuous improvements to training content, delivery methods, and learner engagement strategies based on evaluation findings. Brokerversity Content Management Build and design Brokerversity courses and on-demand sessions aligned to the training delivery cycle. Manage and maintain version control of all current Brokerversity courses not requiring a designated SME. Use platform data and analytics to measure course effectiveness and identify areas for refinement. Cross-Team Collaboration Collaborate closely with the Head of Broker Education & Training to develop and execute strategic learning and development initiatives that align with overall business goals and broker education priorities Work closely with the Outsourcing Excellence Lead to share resources and align on training delivery and outcomes. Work closely with Product Managers and internal Subject Matter Experts (SMEs) to build, review, and maintain educational content that is accurate, up-to-date, and aligned with evolving product, compliance, and business requirements. What this role will not be responsible for Lean Six Sigma process engineering and kaizen workshops that help grow businesses Coaching business owners to help grow businesses Profitability to help grow businesses Marketing tools and services that find and keep clients Creating or managing knowledge base articles (owned by other business units) Key Skills & Experience Strong instructional design and facilitation skills. Experience designing scalable training content and programs. Excellent stakeholder engagement and communication skills. High attention to detail and strong organizational skills. Experience working in or with the mortgage or finance broker industry is advantageous. Proficiency with learning tools and project management platforms (e.g., ClickUp, LMS, Google Suite, Canva, WordPress, Articulate platforms). Obtain Cert IV Workplace Training & Assessment/ Tertiary Adult Education in the next 12 months.