System Administrator | Active Directory & VoIP - Canberra
Join to apply for the System Administrator | Active Directory & VoIP - Canberra role at Downer Professional Services.
Pay Range
Base pay range: A$120,******/yr - A$156,******/yr.
Downer Professional Services is a multi-disciplinary advisory and delivery partner of choice for Defence and National Security projects across Australia.
What You'll Do
Mission-Critical IT Support: Provide advanced technical support in deployed Defence environments, diagnosing and resolving complex issues promptly.
System Compliance & Maintenance: Ensure ICT configurations meet Defence security protocols, patch and upgrade Minerva systems, and manage digital certificates.
Infrastructure & Operations Management: Oversee messaging infrastructure in multi-forest environments, integrate and maintain ICT systems, and manage user accounts.
Documentation & Training: Create SOPs, build guides, technical documentation, and mentor onsite staff, including ship CIS teams.
Incident & Vendor Coordination: Manage incident priorities to meet SLAs, collaborate with partner teams, and engage vendors to resolve system/component issues.
What You'll Bring
Core Technical Expertise: Strong knowledge of Microsoft Exchange, Active Directory, Skype, Citrix Virtual Desktop, and hypervisor administration.
Additional Systems Experience: Hands-on familiarity with XMPP chat tools, Lotus Domino, and VoIP technologies.
Communication Strengths: Excellent interpersonal, written, and verbal communication skills for effective stakeholder engagement.
Broader Technical Exposure: Experience or familiarity with Fortinet, Cisco, HYCU, Titus, Liquidware, Ivanti, Red Hat, Tanium, Netbox, Carbon Black, and Elastic Monitoring.
Professional Attributes: Proactive problem-solving, ability to manage multiple priorities, prior Minerva experience, and capability to operate in secure, regulated environments.
Due to the nature of the work you are required to currently hold and maintain a minimum Negative Vetting 2 or higher security clearance as required by the Commonwealth.
In some instances compliance with International Traffic in Arms Regulations (ITAR) requirements may also be an inherent requirement.
Why Downer Professional Services
We are not just a workplace – we are a business dedicated to shaping the future of defence in Australia.
As the country's only sovereign prime, we're committed to making a real difference in protecting Australia's interests.
What It Means to Belong at Downer Professional Services
Meaningful Work: Help deliver critical Defence projects that protect Australia and shape its future.
Professional Development: Access career mapping, accelerated learning programs, and shared learning through our Communities of Practice.
Great Perks: Enjoy discounts on healthcare, retail, vehicles, and more through Perks@Downer.
Veteran Support: Benefit from initiatives like up to 20 days of Reservist Leave to stay connected post-service.
We want your work to matter, and we want you to bring your whole self to the team.
With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We actively celebrate inclusion and belonging – we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences, and especially encourage applications from those whose voices have traditionally been underrepresented in the industry.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work.
If you need support or adjustments through the recruitment process, just let us know – we're here to help.
Job Details
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industry: Defence and Space Manufacturing
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