As a specialist in gas connections, you will play a pivotal role in ensuring the efficient processing of connections and meter activations. This involves providing expertise to stakeholders, coordinating service connections with contractors, and liaising with retailers to resolve customer concerns.
Your responsibilities will include:
* Monitoring contractors' performance and identifying areas for improvement
* Collaborating with other functional groups to resolve customer and retailer issues
* Generating reports on connections, retailer enquiries, and activations for senior management
You will be expected to develop and maintain productive working relationships with staff and external service providers, as well as identify opportunities for process improvement and customer experience enhancement.
The ideal candidate will possess a detailed knowledge of the energy industry, including regulatory frameworks and codes. They will also have demonstrated experience in utility billing systems and stakeholder enquiries.
We are looking for an individual who can work effectively under pressure, manage competing priorities, and provide excellent customer service.
Key skills and qualifications include:
* Detailed knowledge of the energy industry, including regulatory frameworks and codes
* Experience in utility billing systems and stakeholder enquiries
* Able to work under pressure and manage competing priorities
* Excellent customer service skills
* Ability to develop and maintain productive working relationships