About the company This Australian Owned company is a leading supplier to the residential building industry. With an outstanding reputation, they pride themselves on supplying high quality products and service. They have a fantastic small team working in their office located in Ballarat. About the role We are now seeking an experienced Customer Service Officer to join their team. The successful candidate will commence as an on-hired employee, working 38 hours a week. Commencing at 8:30am. You will be reporting to the Sales Manager, and be responsible for a range of customer service and administrative duties. The right person will have a "can-do" attitude and high personal performance standards. You will be able to deal with difficult situation and make decisions. Duties Provide a high level of customer service via phone and adhere to quality standards Confirm orders and deliveries, respond to enquiries and resolve issues Process orders and use of computer systems Support the sales team and act as a first point of contact Maintain systems and records Skills and Experience Excellent attitude and team player Able to effectively communicate with customers at all levels Strong computer skills and proficient using MS Office suite Customer service experience (building industry advantageous) Attention to detail and organisational skills Ability to work alone How to apply If you have the desired skills and are looking to make your next career move, please click APPLY now.