Customer Service Representative - Call Centre
Acknowledgement of Country MONEYME acknowledges Aboriginal and Torres Strait Islander peoples as the first people and Traditional Custodians of the land and waterways throughout Australia. We recognise their continued connection to culture, community and Country, and pay our respects to Elders past and present. View our journey towards reconciliation.
MoneyMe is a founder‑led digital lender and Certified B‑Corporation. We challenge the traditional ways of credit and simplify the borrowing experience with digital‑first experiences that meet the needs of modern consumers. We offer a range of fast, flexible and competitively priced products that span our customers' credit lifecycle, including personal loans, credit cards and car loans. We deliver unrivalled customer experiences powered by smart technology, speed and efficiency. We are for ambitious Australians that expect more from life and the companies they engage with. We uphold a strong ethos of sustainability and hold ourselves accountable to the high standards of the B Corp movement. Our culture is energetic and driven, and we continually challenge the status quo. We have recently been certified as a B Corp and a Great Place To Work. We're proud to have built a culture where people feel heard, cared for, and empowered to push boundaries. We wouldn't be able to continually improve and grow as a company without our diverse and exceptional teams.
About the role
Our call centre team supports our external partners – this includes Finance Brokers and Automotive Dealers. The role is the front line for answering calls, messages and emails regarding frequently asked questions about our credit policy, providing information on the status of client applications and delivering excellent service. It is key to the growth of the channel by improving broker and dealer satisfaction and our customer experience. You will liaise between the broker/dealer partner and the credit/underwriting team to help increase the number of loan approvals. This position is a customer service and solutions‑based relationship role that suits a quick thinker, excellent communicator who enjoys growing a channel without being a salesperson. Candidates from hospitality, retail or other customer service backgrounds are welcome; we will train you if you lack call centre experience.
Responsibilities and Qualifications
* Passion to provide outstanding customer service.
* Outstanding communication skills – both written and verbal.
* Ability to work autonomously, own and complete tasks.
* Positive, inclusive and collaborative approach to work.
* Ability to go above and beyond to help MONEYME clients and customers.
* Confidence to challenge and strive for continual improvement.
* Relationship builder with the ability to initiate and drive conversations.
* Strong time management and organisational skills.
At MoneyMe, we value:
* Strong teamwork skills with the ability to collaborate within and across teams and functions.
* Creative thinking and problem‑solving skills when faced with new challenges.
* Ability to work independently and self‑motivated.
* Strong time‑management skills to deliver quality work efficiently.
* Adaptability to evolving priorities, deadlines and multiple projects simultaneously.
What's in it for you
We believe in rewarding hard work. When the business is winning, so are you. We invest in our employees to lead new projects and develop careers. We offer quarterly awards, events, bonuses and more.
Benefits include up to 5 additional bonus leave days per calendar year after 12 months of service (eligible employees), 3 days paid community service and volunteering leave per year, 12 weeks of employer‑paid parental leave and two weeks employer‑paid leave for secondary carer, quarterly champion awards and reward trips, mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, team social events, massages in the office, free coffee and much more.
Equal Opportunity Employer
MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.
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