Forover60years,H&RBlockhaspreparedtaxesformillionsofCanadiansannually.HeadquarteredinCalgary,Alberta,weservetaxpayersinmorethan1,000+offices,throughouruploadfromhomeservice,andonlinewithourDIYtaxsoftware.OurdedicatedteamofTaxExpertsusethelatestinelectronicprocessingandfilingtechnologytopreparealltypesofreturns,includingpersonal,small business,corporate,farm,trucker,fishing,U.S.,rentalandestate.
BecominganH&RBlockAssociateisanopportunitytogrowwiththestrongestbrandinthetaxpreparationindustry.Wearelookingforpeoplewhowanttoprovidehelpandinspireconfidencein ourclientsandcommunities.Weknowthattheabilitytodeliveroutstandingclientservicestartswithhavingthebesttalentonourteam,andifyouwanttobepartofoursuccessstorythenwewanttohearfromyou
TheOpportunity:
WearelookingforanAreaManagertojoinourfast pacedanddynamicOperationsteam. H&RBlockAreaManagerreportstotheDistrictManagerandischampionoftheoverallclientexperience;providingsuperiorknowledgeandsupportservicestothecompany ownedand/orfranchiseofficeteamswithinadefinedarea.
KeyAreasofResponsibility:
* LeadtheoperationandmanagementoftheassignedareatoensuresuccessfulimplementationofCompanypolicyandproceduresacrossassignedtaxoffices
* Develop,recommend,andimplementstrategytoincreaserevenueandmaximizeprofit
* EnsuretheareateamconsistentlyfollowstheclientservicemodelandbuildsstrongrelationshipstodeliveraGREATexperiencethatbringsvalueandexceedsclientexpectations;Owneranddriveroftheoverallclientexperience
* Responsibleforfullcyclerecruitmentofseasonalandoff-seasonassociates
* Responsibleforscheduling,monitoringlaborcosts,training&development,coachingandemployeerelationsincludingperformancefeedbackandevaluations
* Conductmonthlyin-depthreviewoffinancials;andreportanomalies,anderrorsbacktotheDistrictManager
* Assistwithanalysisofretailfootprint,includinglocationsselectionofnew/relocatedoffices
* Reviewclientsurveyresultsweeklyandfollowuponallclientconcernswhenescalated
* Conductregularvisitstoofficeswithintheassignedarea
* ProvidesupportandguidancetoFranchiseownerswhereapplicable
* Assistincorporatetraining&developmentinitiatives;includingpresentations
KeyQualifications:
* Fiveyears'ofexperienceleadingaworkforcecontainingavariedskillset;preferablywithinretailorsimilarcustomer orientatedindustry.Acombinationofeducationandworkrelatedexperienceswillbeconsidered.
* Demonstratedexperienceleadingmulti-unitlocationsinretailorserviceenvironment
* Pastexperiencewithcustomerexperienceprograms
* ExperienceworkingwithFranchiseownerswouldbeconsideredanasset
* Excellentemployeerelation,coaching,interpersonalandcommunicationskills
* Exposuretoaseasonalbusinessenvironmentwouldbeconsideredastrongasset
* Experienceincorporatetraining,developmentandpresentationskills
* Abilitytoplanandcoordinateworkloadandadapttoinitiativessimultaneouslytomeetprojectcommitments
* Willingnesstoworkflexiblehoursandtravel
* ProficientinMSapplications(Word,Excel,PowerPoint,Outlook)
Are you ready to join a Calgary based company where you will make a real difference? Send a cover along with your resume to: employment.opportunities@hrblock.ca
Weencourageallinterestedindividualstoapply.SuccessfulcandidatesmusthavelegalauthorizationtoworkinCanadaonafull timebasisforanyemployer.ProofoflegalauthorizationtoworkinCanadawillberequiredaspartoftherecruitmentprocess.Onlythosecandidatesselectedforaninterviewwillbecontacted.
H&RBlockfostersaworkplaceinwhichindividualdifferencesarerecognized,appreciated,andrespected.Accommodationsareavailableuponrequestforcandidatestakingpartinallaspectsofthe recruitmentandselectionprocess.
#J-18808-Ljbffr