IDP International Education Specialists – Highgate WA
6mo ago, from IDP International Education Specialists
Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person.
Build and maintain a good working relationship with internal and external stakeholders.
Provide advice relating to official IELTS preparation tools and IDP services.
Support clients with a diverse range of backgrounds and abilities.
Contribute to a supportive, innovative and customer-focused team culture.
Operations Management
Management of test day activities including customer registration and supervision of the test.
Preparation of test day documents.
Updating digital databases and records.
Oversee and update the schedule of Speaking tests.
Ensuring the proper management of secure and confidential materials.
Problem-solving and troubleshooting technical systems including hardware and software platforms.
Contribute to a culture of continuous improvement and best practice.
Quality and Compliance
Ensure all pre-test, test day and post-test activities meet IELTS standards.
Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality.
Responding to any incidents or potential security risks.
Completion of required training policy acknowledgments.
Carry out work in a professional manner in accordance with organisational values.
Contribute to a culture of quality, integrity and excellence.
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