As a
Inside Sales Operations Senior Analyst
, you will play a pivotal role in leading and optimising sales operations processes for high-profile clients in the AdTech industry. This role requires working closely with one of our sharpest and most demanding clients, where agility, precision, and strategic problem-solving are essential for success. You will be responsible for managing a team of high-performing professionals, ensuring operational efficiency, and driving strategic initiatives to enhance sales productivity. Your responsibilities will include overseeing account assignments, quota management, Salesforce hygiene, and project execution while serving as a key point of contact for escalations and process improvements.
Key Responsibilities:- Team Leadership & Performance Management
- Lead and manage a team of training specialists, ensuring high performance and continuous development.
- Track and optimise training KPIs, ensuring key deliverables are exceeded.
- Project Management & Communication
- Oversee incoming requests, ensuring effective sprint planning and task execution.
- Serve as the primary point of contact for queries related to project progress, scope, and new reporting initiatives.
- Account Assignments & Data Management
- Oversee account transitions, ensuring seamless assignments and adjustments.
- Conduct regular updates and audits to maintain Salesforce hygiene and compliance.
- Manage personnel-driven transfers and ensure accurate data integrity.
- Ownership & Sales Credit Disputes
- Handle escalations related to account ownership changes and their impact on revenue or sales credits.
- Ensure proper resolution of sales credit disputes, working closely with key stakeholders.
- Quota Management
- Manage mid-quarter quota adjustments due to account transitions, ensuring fair and accurate allocations.
- Oversee quarterly quota setting at both the pod and individual rep level before each quarter starts.
- Roster Configuration & Management
- Manage changes to roster configurations, including updates to fields, picklist values, record layouts, and other system settings.
- Ensure roster structures align with business needs and operational efficiency.
Qualifications:- Proven experience in sales operations management, with a track record of leading high-performing teams.
- Strong understanding of sales processes, data management, and quota-setting methodologies.
- Experience managing Salesforce hygiene, account transitions, and reporting processes.
- Excellent project management and communication skills, with the ability to handle multiple priorities.
- Ability to manage escalations related to account ownership, sales credit disputes, and revenue impact.
- Proficiency in Salesforce, Google Sheets, Excel, Tableau, and other sales tools.
- Strong analytical and problem-solving skills, with the ability to drive data-driven decision-making.
Preferred Qualifications:
* Bachelor's degree in Business, Sales, or a related field.
* Experience in sales, digital marketing, or sales analytics.
* Familiarity with agile project management methodologies.