Position Description
Operator Water Treatment
It's an exciting time to join
We're transforming the way we do business with significant investment in customer, digital and business innovation, re-
designing our infrastructure to service communities for generations to come and pursuing a circular economy so we can
not only reduce our environmental footprint but also reduce energy costs to keep customer bills affordable. We're also
engaging communities to achieve better outcomes and supporting our incredibly talented and valued leaders and people.
Organisational Context
east Victoria across an area of 20,000 square kilometres. The service delivery area is bound by Corryong, Yarrawonga,
Benalla and Dartmouth. We operate 21 water treatment facilities and 22 wastewater treatment plants that service most
towns across the region. Over 200 full time equivalent staff are employed at our centres in Wodonga, Wangaratta, Benalla,
Yarrawonga, Corryong, Beechworth, Mount Beauty and Myrtleford.
Our operations are overseen by the Department of Energy, Environment and Climate Action (DEECA) on behalf of the
Minister for Water, and the Department of Treasury and Finance (DTF) on behalf of the Treasurer. We continue to invest in
innovative and long-term capital projects which contribute to the health and well-being of current and future generations.
Our Commitment to Health and Safety
from bullying and harassment for all employees, contractors, customers and visitors. We prioritise the health, safety
(physical and psychological) and wellbeing of all staff and customers.
Our Mindsets
At
where our people are aligned with our business direction, proud of their contribution to business performance, and own a
culture that is centred on the following mindsets:
* Committed to advancing and supporting people to succeed.
* Consistent in interactions with people and in applying processes.
* Provide empathy for people and be willing to place oneself in another person's position.
* Accountable for one's own actions and responsibilities and playing your part for the success of the
organisation.
* Cooperative with others to work towards the Corporation's common goals.
Position Objectives
The Operator Water Treatment:
* Operations: Consistently execute water treatment tasks, ensuring smooth and efficient operations while minimising
disruptions and upholding system integrity to ensure delivery of safe drinking water.
* Safety & Compliance: Adhere to all safety protocols and standards, maintaining a strong record of safety and
compliance in all water treatment operations.
* Team Collaboration & Reporting: Collaborate effectively within the water treatment team, ensuring timely data
input into treatment systems and prompt reporting of operational trends and issues to senior roles.
Key Responsibility Areas
* KPIs: Monitor, track, and ensure achievement of set KPIs.
* Operational Execution: Execute daily operations as directed, ensuring consistent water treatment throughout the
region. Monitor systems and promptly address minor issues to ensure optimal performance. Including participation
in a 7-day rotating on call roster.
* Data Entry & Reporting: Input operational data into management system forms and logsheets and online systems
such as AMIS and SCADA as required. Provide initial reporting on any noticeable trends or issues.
* Emergency Assistance: Support the rapid response team during water treatment emergencies, acting swiftly under
the guidance of senior roles to minimize impact to operations.
* Routine Maintenance: Carry out scheduled maintenance tasks, inspections and checks on the water treatment
assets to ensure they are in optimal condition, escalating identified issues to Coordinator Water Treatment.
* Safety Protocols: Adhere to all Occupational Health and Safety standards. Report any safety concerns to the senior
operator or coordinator and always ensure personal and team safety.
* Team Collaboration: Work collaboratively with the team, assisting fellow operators and taking guidance from the
Senior Operator and Water Treatment Coordinator. Participate in training sessions and team meetings.
* Stakeholder Communication: Report any customer feedback or concerns to the senior operator or coordinator.
Assist in communicating with the public during routine operations or emergencies as needed.
* Resource Management: Efficiently use and maintain equipment, tools, and materials required for water treatment
operations, reporting any damages or needs for replacements.
* Other: Perform overtime and undertake additional tasks as needed, consistent with the role's level and the
individual's skills and experience.
* Asset & Infrastructure Management: Responsible for the operation and fault response to the authorities
catchments and storages, raw water pumpstations, treatment facilities and clear water storages.
Organisational Relationships
This role reports to the Coordinator Water Treatment and liaises with all internal stakeholders, peers in water corporations
or local government, government agencies and members of the public.
Accountability and Extent of Authority
* Accountability: Responsible for the hands-on execution of water treatment tasks, accurate data entry, adherence
to operational procedures, and maintaining safety standards during daily operations.
* Authority: Execute tasks as instructed. Utilise AMIS, and SCADA for day-to-day operations and data entry. Alert
senior roles of any system anomalies or potential issues. Contribute to team discussions by providing on-ground
insights and observations. Report any safety concerns immediately and suggest improvements based on
operational experience.
Judgement and Decision Making
* Uses judgment to carry out tasks efficiently, ensuring correct data input. Quickly identifies and reports any
treatment issue or data inconsistencies.
* Makes day-to-day decisions based on operational procedures, prioritising safety of drinking water and the stability
of the water treatment. Relies on training and experience to navigate routine challenges and consults with superiors
on more complex issues.
* Ability to demonstrate good judgement and decision making when identifying hazards and assessing risks with
regard to the exercising of safe work practices.
Specialist skills and knowledge
* Knowledge and expertise in water treatment operations. Knowledge of the Drinking Water Quality Management
System requirements and water quality standards.
* Demonstrates capability in conducting routine water treatment checks and data entries, ensuring accurate and
efficient reporting. Familiar with the operation and basic troubleshooting of AMIS and SCADA systems.
* Experience operating plant and machinery essential for water treatment activities. Adheres to established safety and
operational standards.
Management Skills
* Exhibits effective self-management by prioritising and completing tasks on schedule.
* Meets performance standards consistently and seeks feedback for improvement.
* Manages time efficiently, handling multiple duties, and communicates challenges promptly. Adapts to changes in
workload, ensuring tasks align with team goals
Interpersonal Skills
* Maintains effective communication and negotiation abilities.
* Works effectively with a range of teams and stakeholders.
* Handles public and customer interactions with tact and professionalism.
* Partners effectively with contractors for project execution.
Qualifications and Experience
* Certificate III in Water Treatment or equivalent, or substantial experience in the water industry and demonstrated
progress towards achieving Certificate III in Water Treatment or equivalent.
Requirements of Employment
Employees of
Health, Safety and Wellbeing
Ensuring the Health, Safety and Wellbeing of yourself and others
* Adhere to
training.
* Report all incidents regardless of the severity and participate in incident debriefs.
* Take all reasonable actions to ensure the health, safety and wellbeing of yourself and others in the workplace.
* Proactively focus on your physical and mental wellbeing.
Protecting the Environment
helping our communities build resilience and adapt to climate change. This will be demonstrated through continued
emissions reduction, climate adaptation and environmental stewardship.
Data Privacy
As a Victorian government organisation,
2014 ("PDP Act"). There are 10 Information Privacy Principles ("IPPs") in the PDP Act that govern the way that North East
Water collects and handles the personal information of current and future employees and customers.
Privacy Statement can be found on our website.