Job Description
This role involves providing operational support to Area Managers in identifying and addressing regional performance gaps. You will be responsible for upskilling and mentoring teams, reviewing compliance obligations, and assisting with internal auditing processes.
You will also be driving accountability and achievement of performance metrics in line with contract benchmarks. This includes supporting the onboarding and induction of new team members, collaborating with leaders on data analysis, and contributing to performance strategy.
* Key responsibilities include:
* SUPPORTING AREA MANAGERS IN IDENTIFYING AND ADDRESSING REGIONAL PERFORMANCE GAPS
* UPSKILLING AND MENTORING TEAMS TO BUILD CAPABILITY AND PROMOTE BEST PRACTICE
* REVIEWING COMPLIANCE OBLIGATIONS AND ASSISTING IN INTERNAL AUDITING PROCESSES
* DRIVING ACCOUNTABILITY AND ACHIEVEMENT OF PERFORMANCE METRICS IN LINE WITH CONTRACT BENCHMARKS
Required Skills and Qualifications
The ideal candidate will have a minimum qualification at VET Diploma/Advanced Diploma/Associate Degree level or equivalent experience. Additionally, they must have a minimum 2 years' experience in a frontline or leadership role within Employment Services.
They will also require a current driver's licence and access to reliable transport as some travel between sites is required. Demonstrated history of achieving performance outcomes is essential.
Benefits
We offer above award rates, a performance bonus scheme based on meeting benchmarks, birthday leave, additional leave after 3 years of service, ongoing learning and development opportunities, and recognition through monthly awards and our annual team awards program.
Others
At Sureway, we strive to create a culturally safe environment which allows people to feel supported in their identity and culture. We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, people with lived experience, individuals from LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.