Job Overview
This role involves supporting and developing web applications that have a significant impact on millions of users.
Key Responsibilities
* Support and develop web applications and cloud infrastructure for clients across the region.
* Resolve client requests in a timely manner based on agreed timelines.
* Monitor client requests (email, ITSM tickets, phone calls).
* Conduct investigations into incidents to prevent their recurrence.
* Collaborate with Service Delivery Managers to prepare monthly operational reports as required.
* Elevate operational issues to Senior Staff or Lead - Application Management Services.
* Prepare for client meetings, including review and knowledge of current and backlog tickets.
* Be involved in incident management and be available for on-call duties for up to 2 weeks per month.
* Maintain accurate and up-to-date technical documentation and processes of client platforms.
* Assist in the preparation of new proposals or pitch decks for prospective clients.
Essential Skills And Qualifications
* .NET Framework / .NET Core: Understanding of C# and the .NET ecosystem.
* ASP.NET MVC / Web API: Experience building or maintaining web applications and APIs.
* HTML, CSS, JavaScript: Basic front-end skills for CMS template customization.
* SQL Server: Ability to write and understand queries, stored procedures, and database structures.
* CMS Experience: Sitecore, Kentico, Sitefinity, Umbraco, etc.
* Version Control: Experience with Git and tools like GitHub or Azure DevOps.
* Service Management: ITIL knowledge or certification, DevOps.
Why This Role Matters
This role is essential in delivering high-quality services to our clients. As a Net Support Engineer, you will play a critical role in ensuring the smooth operation of our web applications and cloud infrastructure.
What We Offer
We offer a dynamic and supportive work environment that encourages professional growth and development. If you are passionate about technology and customer service, this role may be the perfect fit for you.