Cloud Engineer Job Opportunity
Our organization is seeking a skilled Cloud Engineer to join our team and contribute to the success of high-impact projects. This individual will play a key role in transforming customer engagement platforms for one of our key clients.
The ideal candidate will have proven experience working with Amazon Connect in a delivery or operational capacity, as well as a solid understanding of contact centre operations and customer service workflows. They will be able to design and implement effective contact flows that enhance customer satisfaction and streamline operations.
* Key Responsibilities:
* Design and implement modern contact centre solutions using Amazon Connect.
* Work collaboratively with the team to deliver innovative solutions that drive business success and enhance operational efficiency.
* Develop and maintain expertise in Amazon Connect and related technologies.
* Collaborate with cross-functional teams to ensure seamless integration and deployment of contact centre solutions.
Requirements:
* Proven experience working with Amazon Connect in a delivery or operational capacity.
* Solid understanding of contact centre operations and customer service workflows.
* Experience designing and implementing contact flows, IVRs, and call routing strategies.
* Familiarity with telephony concepts including SIP, VoIP, and PSTN.
What We Offer:
* A dynamic and collaborative work environment.
* Ongoing training and development opportunities to enhance technical skills.
* The chance to work on high-impact projects and make a meaningful contribution to our clients' success.