* 6 Month Contract - highly likely to lead to perm
We are seeking a Customer Experience Consultant to join our client's team based in Wetherill Park. As the Customer Experience Consultant, you will play a crucial role in providing outstanding support and resolving a wide range of queries for customers. You will be working an eight-hour shift between the hours of11:00am –7:00pm (during daylight savings) and 10:00am – 6:00pm (outside daylight savings) from Monday - Friday.
If you have a strong background in customer service with excellent communication skills, we want to hear from you!
INCLUDED IN WHAT YOU'LL DO:
o Act as the first point of contact for customers through a variety of channels including phone, email, and live chat providing support and guidance
o Maintain excellent relationships with internal and external customers and stakeholders
o Manage a variety of customer queries including; operations, quotations, subcontracting, price increases, complaints
WHAT YOU HAVE:
o Experience within a call centre environment desired but not essential
o A positive, can-do attitude with a strong focus on customer service
o Ability to work in a fast-paced, high-pressured work environment with rapidly changing priorities
o Typing speed of 60 wpm and 80% or more accuracy
o Experience with Salesforce, DOS systems or SAP is desirable
This is an awesome role for someone with a passion for delivering an exceptional customer experience, who enjoys working independently, in a team environment.
If you're ready to bring your customer service skills to a business that values your contribution and supports your growth APPLY NOW!
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