A leading technology and IT solutions provider in Canberra is seeking a candidate to support mission-critical ICT operations. The role requires experience in an IT service desk, a strong focus on customer service, and ITIL certification is highly regarded. The successful applicant will maintain incident cases and monitor service provider job queues while collaborating with the Department of Defence. This position promotes an inclusive work environment that supports diverse team members.#J-18808-Ljbffr