The opportunity
Delaware North Australia has an exciting newly created Training Specialist to support the Operations Team on-site at Marvel Stadium.
The Training Specialist will be responsible for the designing, implementing and overseeing the training programs that enhance both technical skills and customer service excellence.
What We Offer
This role will focus on elevating the quality of guest experiences while ensuring employees are equipped with the necessary technical knowledge and customer service expertise to succeed in a fast-paced and dynamic environment.
What will you do?
* Develop, implement, and continuously evaluate comprehensive training programs tailored to different hospitality departments
* Collaborate with operational managers to design training content that balances technical skills and customer service excellence, ensuring alignment with department objectives and elevated hospitality standards
* Foster a positive learning culture, encouraging engagement, participation, and constructive feedback during training sessions
* Provide hands-on training on equipment, operational tools, and standard operating procedures (SOPs) to ensure team proficiency
* Utilise Delaware North’s LMS platform, digital training tools, and e-learning solutions to facilitate continuous learning and development
More About You
* Proven experience in hospitality training, preferably in stadiums, arenas, or large event venues
* Strong background in food & beverage operations, customer service, or event management is a plus
* Excellent communication and interpersonal skills, with the ability to engage and inspire diverse teams
* Experience in creating and delivering training programs and materials
* Knowledge of hospitality systems and software
* Certification in training or instructional design is a plus
Who We Are
Marvel Stadium is one of Melbourne's top destinations for sports and entertainment, with an impressive capacity of 53,000. Serving as a regular host for Australian Football League teams, A-League matches, cricket tournaments, popular concerts, and various special events, Marvel Stadium buzzes with excitement all year long.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
At Delaware North Australia & New Zealand, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences. Be part of a team that celebrates diversity and thrives on collaboration.