Join to apply for the
AO3 Customer Service Officer
role at
Randstad Australia
.
Randstad is recruiting for a Customer Service Officer to act as the primary point of contact for customer enquiries. You will be responsible for providing comprehensive guidance on a high volume of enquiries and discussing various options with customers. This full-time position offers $***** per hour plus super. The role is based in the Southport office and starts immediately until the middle of February ****, with extension options to be reviewed. Standard working hours are Monday to Friday.
Responsibilities
Serve as the primary point of contact for all customer enquiries, providing support via phone, email, and potential face-to-face interactions.
Accurately process necessary information, including verifying details and securing any required documentation.
Provide comprehensive guidance on service-related questions, helping customers understand their options and make informed decisions.
Maintain accurate records and notes by updating information in various databases and CRM systems to ensure all interactions are documented.
Collaborate with team members to share knowledge and ensure a consistent, high-quality level of service is provided to all customers.
Qualifications and Experience
Previous experience in a call-centre environment is essential.
Previous experience supporting students with enrollments, or a background in the travel, banking, or insurance sectors, is highly regarded.
Strong customer engagement abilities, with a natural ability to build rapport and guide conversations toward a positive outcome.
Comfortable diffusing and resolving challenging conversations.
Experience adhering to call-related KPIs and processing a high-volume workload.
The ability to communicate effectively with a wide range of people and clearly convey information.
Comfortable navigating multiple software programmes while handling enquiries, including databases and CRM systems.
Successful candidates will need to undergo a Criminal History Check.
Benefits
As a temporary contract with Randstad you will gain exclusive access to our candidate benefits portal, which includes discounts on health insurance, phone plans, grocery stores, and other retail stores. You will be able to access the portal directly through our timesheet portal upon commencement of your assignment.
Contact
For any enquiries about this position, please contact Aoife Bradley for a confidential discussion – ************ –
Please ensure all applications are submitted via the Randstad portal.
Equal Employment Opportunity
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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