Department Manager
Location: Melbourne, Victoria, Australia
Overview
As a full‑time Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.
Responsibilities
* Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
* Take responsibility for your store and department’s strengths, analyze sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
* Manage team planning, scheduling, and ensure seamless opening and closing routines.
* Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
* Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
* Represent yourself and the brand positively during all customer interactions.
Who Will Work With
Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role — Sales Advisors, Department Managers, Store Managers, Visual Merchandisers, Assistant Store Managers, Cash Office Responsible and Delivery Responsible in larger stores — contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you’ll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles.
Qualifications
* Experience in retail management and operations.
* Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
* Expertise in sales planning, analysis, and follow‑up, using customer‑centric tools and reporting.
* Strong and confident leaders who inspire, coach, and develop their teams with integrity.
* Thriving in collaborative, dynamic environments, with a solution‑focused mindset.
* Motivated to create great customer experiences while promoting and selling our products.
* A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
* Effective communicators, creative, and curious.
* Flexible, analytical, and achievement‑oriented, with the ability to manage statistics and work with numbers.
Benefits
* Receive 25% off H&M Group brands.
* Access to Uprise, a digital wellbeing program; entitlement to three confidential sessions per year.
* Up to 26 weeks of company paid leave for eligible team members.
* Global opportunities: your career can take you anywhere within the group.
Join Us
We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you not to attach a cover letter in your application.
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