** This role is at Optus (not for Hatch)**
Hatch is supporting Optus to find a great CX Optimisation Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Optus.
**About the role at Optus**
The CX Process Engineer (CX PE) works closely with the business to identify key areas for improvement that will drive an increase in customer experience and are aligned to both the company and business units' strategic goals.
**Seniority**
**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Relationship Building - Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Learning agility - Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Optus.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
**Salary**: $80,000.00 - $120,000.00 per year
Work Location: One location