Job SummaryIron Mountain is seeking a dynamic Customer Account Manager to join our Commercial Team.
In this role, you will be responsible for taking ownership of a designated portfolio of customers to ensure their satisfaction, secure favorable contract renewals, and drive strategic account growth, with an expectation to proactively pursue new business opportunities.
As a trusted advisor, you will manage existing relationships to deliver exceptional service and innovative solutions while expanding the client base.What You'll DoManage a portfolio of customers, building and nurturing strong relationships to foster long-term loyalty and satisfaction.Collaborate with customers and internal stakeholders to develop and execute tailored account strategies for both short-term and long-term growth, and secure profitable contract renewals and agreements.Ensure all account management activities align with Iron Mountain's services and regulatory requirements by maintaining an in-depth product expertise to deliver value-driven solutions, and proactively pursuing new business opportunities to expand the account base.What You'll BringMinimum 2 years of proven experience in B2B account management or a customer relationship role.Strong knowledge of strategic planning, effective negotiation skills, and new business development techniques.Proven ability in customer relationship management, demonstrating a proactive, customer-first mindset with a focus on delivering value and satisfaction.Excellent communication and interpersonal abilities to serve as a trusted advisor to clients.Call to ActionIf you are a motivated Customer Account Manager ready to help our customers unlock the full potential of their partnership with a global industry leader and grow our business, apply now
Seniority levelAssociateEmployment typeFull-timeJob functionIT Services and IT ConsultingLocationSydney, New South Wales, Australia
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