At the forefront of technology, our Service Delivery role empowers you to achieve your full potential. We are seeking a seasoned professional with expertise in delivering high-quality services while managing operational risks. The ideal candidate will have a proven track record of customer management and negotiation skills, along with excellent escalation management abilities.
Key Responsibilities:
* Authorise Service Level Reports
* Provide an effective escalation path for issues
* Manage contractual responsibilities and SLAs
* Lead teams to effectively manage strategic and operational risks
Requirements:
* Previous experience in a Service Delivery or similar role
* Desirable: MSP experience
* Experience in managing service quality and contractual agreements
* Excellent customer management and negotiation skills
* A proven track record of managing customer escalations