Overview
Customer Experience Partner - Domain. Software / platform support for Real Estate Agency clients. Inbound technical queries from onboarding support to ad-hoc requests. Hybrid working, sociable team and career development opportunities.
About Domain / About CoStar
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP). CoStar Group is a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group digitise the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
Role and Responsibilities
- As a Customer Experience Partner under the guidance of an experienced Operations Leader, you will provide technical product support to Real Estate agency clients that use Real Time Agent – a point of sale platform that digitises and streamlines the property journey.
- Assist with post-onboarding support and ad-hoc escalations for bugs and integration issues.
- Work with the sales teams to deliver post-onboarding technical support to customers with varying levels of complexity.
- Manage inbound enquiries from Real Estate clients via phone and email, including support to create listings, resolve template issues, and queries about bugs and integration issues.
- Identify process and product improvements from client feedback to support company strategy.
- Assist with escalations and more technical queries as appropriate to experience; communicate complex issues to the development and sales teams for further attention.
- Expand knowledge to become an industry expert within the Real Estate / Developer space.
Working Hours
Important note: The working hours are 9am – 5:30pm, with potential flexibility to work 10:30am – 7:00pm in the future as coverage expands.
What’s Next?
We’ll give your application thoughtful attention and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out. Keep your phone handy!
Our Ideal Person
- ESSENTIAL : Bachelor’s Degree from an accredited, not-for-profit university or college.
- Flexibility to work 9am-5:30pm and 10:30am-7pm if required.
- Previous experience in fast-paced customer service / tech support roles.
- A passion for delivering great customer experience.
- Excellent communication skills with an enthusiastic, positive approach.
- Resilient and empathic in nature.
- Excellent problem-solving skills.
- A high level of confidentiality.
Nice to Have
- Exposure to technology and SaaS platforms; interest in learning more.
- Property industry knowledge.
- Phone-based customer service experience.
- Basic knowledge of coding, XML, JSON or HTML.
Equity, Diversity & Inclusion
Domain is committed to fostering an equitable, inclusive work culture. We welcome candidates from all lived experiences, including people with disability, and from diverse ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander peoples), faiths, sexual orientations, and gender identities. We provide an equitable recruitment process and accommodations on request. For accessibility requests or confidential discussions, contact or.
Equal Chance & Compliance
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing. CoStar Group is committed to diversity and fair employment practices for citizenship and immigration status. If you require reasonable accommodations to access please contact
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📌 Customer Experience Partner - Domain
🏢 Costar Group
📍 Melbourne