Utilise your experience in banking and finance to support customers in key local industries including tourism, hospitality, construction, and professional services Be part of a collaborative & high performing relationship-driven culture Grow alongside your customers Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. As a Small Business Banker at NAB, you’ll be the trusted partner backing the ambition of Warrnambool’s small business community. You’ll manage and grow a diverse portfolio, deepen relationships, and bring new customers into the NAB family through genuine connection and a strong presence in the local market. In this role, you’ll use your lending knowledge, commercial acumen, and customer‑first mindset to deliver tailored, end‑to‑end solutions that help business owners move with confidence. You’ll represent NAB across our Retail Branches, Business Banking Centres, and out in the community — strengthening advocacy, driving portfolio growth, and positioning NAB as the bank of choice. Each day, you’ll go above and beyond to: Keep things simple whilst managing Small Business customers business and home lending requests Move with speed in this role to grow revenue and drive customer advocacy Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice. Own it by understanding our customers’ needs to provide tailored holistic banking solutions. Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes. We’re looking for the best and brightest to deliver the best for our customers. You’ll need: Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life. Lending experience in business banking or retail banking Excellent understanding of the SME Market Strong customer and relationship management Problem solving, critical thinking and negotiation skills A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. Join NAB If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.