* Key leadership role within a growing disability services provider
* Opportunity to influence service quality and operational systems
* Collaborative, supportive leadership team and energetic culture
* Established, quality workforce and expanding client base
* Meaningful role with genuine impact on client outcomes
TAUS Care values practical leadership, professional accountability and respectful teamwork. We aim to create an environment where staff are supported to do their best work while maintaining high standards of care.
About our SDM role
With exceptional support from our General Manager (Operations) and Directors, you will oversee operational service delivery while supporting staff performance, maintaining compliance standards in the field and ensuring services consistently meet client and stakeholder needs.
Your responsibilities will focus on four core areas:
Leadership and engagement
* Lead and support a cohort of Care Coordinators and Team Leaders
* Provide mentoring, coaching and performance management
* Communicate recruitment needs internally (from the field), and liaise with staff to support onboarding and training
* Develop and maintain strong relationships with key stakeholders and referrers alongside the Coordinators of our clients
Service quality and compliance
* Maintain visibility of service delivery across all clients
* Provide guidance on the management of complex client care and the implementation of restrictive practices (RPs)
* Ensure services meet all NDIS Practice Standards and reporting requirements
* Oversee incident reporting and reporting of RPs as required
* Maintain accurate documentation and client file standards
* Participate at a managerial level in all compliance audits (including internal)
Operational coordination and improvement
* Work with rostering and administration teams to maintain service coverage Monitor client supports and funding allocations
* Manage escalated complaints or service concerns Identify when to escalate any incidents or issues to senior leadership/Directors
* Contribute to service improvement initiatives and operational planning
Coordinate care for a small cohort of NDIS clients
* Directly manage the care coordination (day to day) for a small number of NDIS clients in Brisbane, to balance your overall workload effectively
What success looks like in this role
* High client and staff satisfaction Strong service quality outcomes
* Consistent compliance with NDIS requirements and reporting timeframes across all teams
* Well-supported and stable operational teams
* Reliable service delivery across all operational regions
About you
You are a practical and experienced people manager who understands the realities of disability service delivery and can balance client outcomes, staff leadership and regulatory compliance.
Ideally, you will bring:
* Experience in a senior operational or service delivery role within disability, aged care or mental health
* At least some experience working (directly or indirectly) with people living with complex health diagnoses
* Clear, up-to-date understanding of NDIS service delivery and compliance requirements
* Experience managing multidisciplinary teams in a service environment
* Excellent stakeholder engagement and communication skills Strong organisational and problem-solving capability
* Developed ability to 'manage up' to senior leadership when required
* A genuine commitment to person-centred practice and client rights
Qualification in community services, social work, psychology or a related field Experience working within the NDIS and/or aged care sectors NDIS Worker Screening Check Blue Card National Police Check Open Driver Licence Ability to travel within South‐East Queensland when required
Apply now
If you are an experienced disability services leader looking for a role where you can influence service quality and operational delivery, we encourage you to apply.
Please submit yourresume and a short cover letter outlining your relevant experience.If you prefer, you can submit a short video introducing yourself and your relevant experience instead of a cover letter.Please provide the link in your application if you are choosing the video option.
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