Role Overview
We are seeking a skilled Customer Service professional to join our team. As the first point of contact for the public and legal profession, this role requires exceptional communication and problem-solving skills.
About the Role
This position involves handling incoming enquiries via various channels, providing high-quality service and promoting consumer confidence in WA's legal profession.
Key Responsibilities:
* Triage matters and handle enquiries efficiently
* Resolve straightforward complaints and routine matters
* Collaborate with the team to achieve customer service outcomes
Benefits
We offer a competitive remuneration package, 12% superannuation, and generous leave entitlements including annual, personal, long service, and parental leave.
Requirements
To be successful in this role, you will need to submit a two-page outline addressing the Essential Work-Related Requirements listed on the attached Job Description Form.
Note: Only Australian citizens or those with permanent residency status in Australia are eligible for a permanent appointment to the Western Australian public sector.