Job Description
We are seeking a passionate and customer-focused professional to deliver exceptional customer experiences and build strong relationships with our customers in the retail banking sector.
In this exciting role, you will have the opportunity to:
* Provide seamless banking experiences for our customers through meeting their end-to-end financial needs and goals.
* Act as a role model and peer coach to deliver the best possible customer experience.
* Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
Key Responsibilities
* Exceptional customer focus - retail experience is an advantage.
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
* Ability to multi-task and highly adaptable to change and ambiguity.
* Willingness to work in a collaborative team environment.
* Sound understanding of compliance.
* Excellent communication and interpersonal skills.
Requirements
To succeed in this role, you will ideally bring:
* A sound understanding of compliance.
* Exceptional customer focus, particularly in the retail banking sector.
* Experience in being a user and promoter of technology.
* Strong communication and interpersonal skills.
What We Offer
At ANZ, we are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.