Customer Service Manager Position
About Us
We are a leading innovator in the field of electric vehicles, dedicated to providing sustainable energy solutions. Our mission is to create a better life for everyone through technological advancements.
About the Role
The Customer Service Manager will be responsible for overseeing our call center team, ensuring that customer service standards are met and exceeded. This role involves managing daily operations, analysing customer complaints, and optimising service models to enhance quality and customer satisfaction.
Key Responsibilities:
* Manage the call center team, including recruitment, training, performance assessment, and motivation.
* Supervise daily operations to ensure adherence to company-established service standards and procedures.
* Analyse and summarise customer complaints on a regular basis, providing feedback to senior management and relevant departments to identify issues and drive improvements.
* Continuously optimise service models, processes, and standards to enhance service quality, operational capacity, and customer satisfaction.
Qualifications:
* Familiarity with customer service operation systems, with capabilities in service design and innovation.
* Willingness to explore and adopt new service models.
Why Join Us?
Our company is under rapid expansion, offering plenty of opportunities for growth and development. We are looking for talented individuals who share our vision and values, and are ready to make a difference in the industry.