About Us
Service Advisor Role
We are seeking a highly skilled and motivated Service Advisor to join our team. As the first point of contact for our customers, you will play a crucial role in delivering an exceptional level of customer service.
Key Responsibilities:
* Greet and assist customers in person or by phone to determine their needs and vehicle data.
* Document customer needs accurately via repair orders and define the scope and type of work required.
* Present service offers to customers, and offer additional services, benefits and/or parts at every opportunity.
* Book appointments according to customer needs and workshop utilisation capacity.
* Liaise with service technicians & follow up on customer vehicles during the course of the repair.
* Quote, clarify method of payment and communicate to our customers any additional repairs where required.
* Prepare and invoice customer jobs in an accurate and timely manner.
* Handle and process warranty/contract maintenance claims.
* Ensure customer service matters are dealt with promptly and efficiently.
Requirements:
* Year 12 or equivalent qualification.
* Trade qualification or demonstrated industry experience preferred.
* Sound administrative & clerical skills and organisational skills.
* Strong interpersonal, communication and attention to detail.
* Ability to thrive in a fast-paced environment, to work autonomously and as a team.
Benefits:
* Competitive and above award hourly rate.
* Ongoing training and development opportunities.
* Focus on your wellbeing with access to a range of benefits.
Duties are performed Monday to Friday with occasional Saturdays on a roster. This is a full-time permanent position that offers the opportunity to learn, grow and advance your career with a dynamic and growing company.