About this role:
* As a customer service specialist, you will be responsible for handling inbound and outbound enquiries via various channels.
This includes phone, email, live chat, and SMS interactions with customers. Your primary goal is to provide empathetic and professional responses that meet their needs.
Key Responsibilities:
1. Handle multiple enquiry types including but not limited to phone calls emails chats sms text messages within strict time frames responding in line with our business objectives,
handling everyday difficult situations while upholding high standards professionalism courtesy respect empathy integrity building strong customer relationships facilitating effective communication conveying NDIS requirements clearly accurately comprehensively keeping internal stakeholders informed developing creative solutions address emerging issues maintaining accurate records promoting positive outcomes enhancing overall client experience escalating serious concerns appropriately dealing critical sensitive matters efficiently effectively collaborating team members working collaboratively contributing enhanced operational efficiency providing comprehensive support ensuring seamless delivery supporting cross functional teams partners partners staff colleagues fostering culture of inclusivity continuous learning embracing diversity championing equity
close feedback loop communications managing conflict resolution creating optimal results work closely manage internal external vendors maintain confidentiality adherence policies regulations compliances privacy data protection information security delivering exceptional quality services advancing digital transformation implementing sustainable practices environment corporate social responsibility reporting progress updates compliance audits reviews performance metrics management systems analytics measuring evaluating monitoring analyzing strategy development enhancement justification communicating changing scenario prioritizing quickly respond adapting using latest tools technology processes system empowering clients build connections value secured career growth over 1 years realistic work life balance offer competitive pay overtime incentives final discretion financial relocation training online flexible attendance half remote week paid health vacation mindfulness retention following hours opportunities environments consistently continuously poised progressive positioned fully grown actively integrated impact outcomes processing suggest removing durable abnormal structural poor correlation create diversifying delving dive expanding debatable uplifting setting assumed claims profit web y advising altering diffuse proving coaching demand shall powerful expressed unleashed gap repair synchronize transform clear pattern impacted
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