Associate Technical Support Engineer, Supercharger
Join to apply for the Associate Technical Support Engineer, Supercharger role at Tesla
Associate Technical Support Engineer, Supercharger
Join to apply for the Associate Technical Support Engineer, Supercharger role at Tesla
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What To Expect
The Technical Support team utilizes critical thinking and acquired product knowledge to provide a world class level of support for Tesla Energy products. This specific role revolves around advanced global support for Tesla's Supercharger product.
What You'll Do
1. Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more
2. Utilize Linux to establish SSH connections with proprietary systems around the world
3. Write and modify SQL queries to troubleshoot, monitor critical statistics, and generate reports
4. Retrieve and review remote system logs with proprietary tools for effective diagnostics
5. Manage group and personal queues of service tickets pending action
6. Communicate with external service teams to coordinate site visits
7. Collect service notes via email and maintain records in service tickets
8. Heavily collaborate with internal teams to find solutions for inquiries
9. Dispatch Field Service Technicians for site visits
10. Provide technical expertise and guidance to our commercial Field Service Technicians
11. Contribute feedback for improvements in Tesla's service and monitoring platforms
What You'll Bring
12. Understanding of commercial electrical metering, energy flow, power factor, and phase rotation
13. Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
14. Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
15. Patience and the ability to instruct and inform during the course of troubleshooting
16. Reliable internet connection and a quiet workspace free of disruptions
17. Flexible availability to work any shift (Day, Weekends, Public Holidays)
18. Positive and energetic communication skills, strong writing skills, grammatical genius
19. Proven track record of adapting in a fast-paced, detail-oriented environment
20. Ability to collaborate and foster strong working relationships with internal and external stakeholders
21. Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
22. Ability to prioritize workflows effectively according to multiple criteria
23. Proficient with standard corporate productivity tools (email, voicemail, MS Office, internet navigation, CRM applications)
24. Proficient in Linux
25. Knowledge of VIM is a plus
26. Bachelor's degree in a technical or science field, or Electrical engineering, Physics, Computer Science, or another relevant field
27. Foreign language proficiency is a plus
28. Basic to advanced SQL knowledge is a plus
, Tesla
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities
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