Join to apply for the Customer Support Operator role at Picklebet.
Picklebet is a next generation sports betting brand.
We've built our own platform, differentiated from the myriad of legacy operators by delivering a more engaging in-app experience focused on emerging, high growth sport, racing and esports events.
We're experiencing significant growth, having more than 10x revenue over the past 3 years and achieved profitability.
As we scale the brand and look to increase awareness and trust, we need self-motivated high performers to help us maintain our momentum.
About the Role
We are looking for a highly motivated individual, who can provide world-class service, to join our growing Support team at Picklebet
Key Responsibilities
Service customer emails and live chats with knowledge and efficiency
Ensure all processes and procedures are followed correctly
Listen, probe and investigate enquiries to determine the customers underlying needs
Provide empathy and understanding to your customers through effective communication
Provide expert advice and troubleshoot technology faults that customers might be facing
Be the voice of the customer and recommend improvements
Obtain customer feedback and collate with the supervisor team.
What makes you perfect for this role
Previous experience working within the betting, gaming or esports sector would be an advantage, however candidates with a genuine interest in customer service will also be considered
Well-developed interpersonal, written and verbal communication skills
The ability to develop professional relationships with a diverse range of clients
Proven ability to organise work, meet deadlines, and utilise initiative, both independently and in a fast-paced team environment
Demonstrated work ethic and attitude which emulates Picklebet's values of being adaptive, positive and innovative
Experience with Zendesk Suite, Jira, Confluence and Microsoft Suite is preferred but not required
Have a fixed internet connection and suitable work from home set-up
Availability to work evenings and weekends.
Apply today, to join a supportive and fun team who will offer you flexibility, company wide events, opportunities for career progression.
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