Hays Eveleigh, New South Wales, Australia
Senior Recruitment Consultant | Contact Centres
Your new company
You will be working for a leading global brand that has been producing premium appliances. This company is known for its quality, design and innovation, and has exclusive distribution rights in Australia.
Your new role
As a Internal Sales Representative, you will be responsible for:
* Managing the end-to-end sales process (from data/order entry, to payments, to final delivery to customers).
* Managing inbound telephone enquiries in a timely manner.
* Replying in a timely manner to all email enquiries that have been directed to Retail Sales/Agency Sales.
* Investigating and following up complex enquiries regarding stock/current orders/ETAs/forward orders/backorders.
* Assisting with stock take when required and processing cash sales.
* Assisting with showroom enquiries/sales and demonstrations.
* Liaising with state agencies where required to achieve sales targets.
* Assisting with processing sales requests from internal teams.
* Following up on aged orders, outstanding payments and liaising with the warehouse team to escalate delivery issues.
* Assisting with e-commerce order fulfilment.
What you'll need to succeed
* A passion for sales and customer service.
* Excellent communication skills and ability to deal with complex enquiries.
* Experience in a sales and inbound/outbound call centre environment.
* Experience with Microsoft Office and AS400 (desirable).
What you'll get in return
* $65-70k + super (depending on experience).
* A flexible work arrangement with 4 days in office (and 1-day WFH).
* Work in a new and modern office space in Alexandria.
* A supportive and friendly work environment.
* A chance to work with a leading global brand.
* Onsite free parking.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service and Sales
Industries
Manufacturing, Transportation, Logistics, Supply Chain and Storage, and Retail
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