About this role
Are you a motivated and enthusiastic individual with a strong focus on customer service and sales? Do you enjoy creating memorable experiences for customers?
We are seeking an energetic and driven Reservations Consultant to join our vibrant team. This permanent full-time position is based at the stunning Port of Airlie.
Key responsibilities:
* Stay up-to-date with all things related to our products, timetables, and promotions.
* Accurately manage bookings from email, phone, web chat, and direct sources using our custom platform.
* Process payment bookings and wrap up end-of-day cash-ups correctly.
* Check and finalize QA bookings while applying promotions.
* Coordinate bookings with third-party providers with precision.
* Maintain knowledge of our Reservations Policies and Procedures.
* Collect and provide catering information.
* Provide great service in the Retail Store and upsell our fabulous merchandise.
* Prepare the necessary paperwork and manifests for the next day's operations.
* Respond to guest feedback in a friendly manner, following our Policies & Procedures.
We value exceptional customer service skills, confident communication, and multitasking abilities. If you thrive in a fast-paced environment and enjoy working collaboratively as part of a dynamic team, we encourage you to apply.
Requirements:
* Minimum 1 year's Customer Service/Sales experience.
* Certificate II in Tourism or Business Admin (desirable).
* Driver's License (desirable).
* Familiarity with our custom reservation platform (desirable).
* Ability to work flexible hours including weekends, evenings, and public holidays between the hours of 6:30 am to 7:15 pm.
Benefits:
* Generous discounts on Journey Beyond travel and experiences.
* An attractive salary and positive work environment.
* Study Assistance Policy.
* A career with opportunities for progression, transfers, and secondments.
* Employee Referral Policy.
* Parental Leave program.
* Purchased Leave policy.
* Private Health discounts.
* Employee Assistance Program.
* Discounts on Journey Beyond merchandise.
* Discounts at the Cruise Café & Bar.
* Discounts at the bar on board vessels.
* Free public transport.
* Salary sacrifice remote area benefits.