You will play a pivotal role in enhancing and managing quality end-user enabling technologies, working closely with team members and leaders to prioritise tasks and maintain key business relationships.
Key Responsibilities:
* Design, develop, maintain and support the Standard Operating Environment (SOE), including desktop productivity software and corporate device configurations.
* Manage automated patching processes, provide expert technical advice across supported platforms and services, and collaborate with infrastructure, security and application teams to ensure seamless integration and policy enforcement.
* Develop and maintain technical documentation, SOPs and knowledge base articles, participate in project planning and execution for upgrades, migrations and new service rollouts, and monitor system performance to implement proactive measures to ensure reliability and scalability.
Requirements:
1. Experience/knowledge of Microsoft 365 Apps for Enterprise (M365 Pro Plus) including servicing, update channels and M365 licensing.
2. Expert knowledge of Windows 11, Intune and Group Policy configuration, including Advanced Group Policy Management.
3. Experience with Mobile Device Management (MDM)/Mobile Access Management (MAM) through Intune.
4. MECM (SCCM) and Intune skills, including SOE creation/maintenance, application packaging and patching.
5. Strong experience in writing technical documentation, including SOPs and design documentation.
Desirable Criteria:
1. Experience with Citrix Virtual Apps and Desktops (CVAD).
2. Experience with Australian Government IT Cyber Security processes, including ISM, Essential 8 and ACSC hardening guides.