* Dubbo location
* Casual
* Not-for-profit world class centre of excellence in dermatology
* Start Date: ASAP
Since opening almost fifty years ago, The Skin Hospital has gained a reputation as a centre of excellence in clinical management of skin diseases. We operate across two purpose-built and accredited sites in Sydney, plus our rural outreach clinics in Dubbo, offering over 20 specialty skin clinics and access to over 50 dermatologists. Part of our vision is to improve access to dermatological care in rural and remote New South Wales, with our Dubbo practice as our flagship.
As a registered education institution, we estimate that over 95% of NSW dermatologists have spent time training with us, and we currently train more dermatologists than any other institution in Australia. At The Skin Hospital, we are committed to the advancing the treatment and cures for skin diseases and have an internationally recognised Research and Clinical Trials team who are at the forefront of their field.
About The Role
The primary objective of this role is to provide a high standard of customer service by focusing on supporting The Skin Hospital’s patients, doctors, and nurses. As the first point of customer contact, the position is seen as critical in establishing a professional image and improving the reputation of The Skin Hospital. A customer’s first and last impression will be evaluated on the experience of each visit to The Skin Hospital.
This exciting position is the face of The Skin Hospital and is responsible for:
o Providing a warm welcome to all patients and visitors to The Skin Hospital
o Making patient appointments, provision of fee information and meeting patient’s service needs on the telephone
o Accurate patient billing and daily banking reconciliation
What We Are Looking For
To be successful, ideally your experience will have been gained in the health sector, including:
o Hospital or busy medical practice front desk/reception
o Processing payments using a billing system
o Answering phone calls and resolving issues
o Ability to work autonomously
o Ensuring a smooth clinic flow of patients
We are looking for an experienced medical receptionist with a genuine caring disposition. If you are able to demonstrate a customer service approach in all interactions, aligned with the values of The Skin Hospital, we would love to hear from you.
Interested?
Apply now! We are a not-for-profit company, which allows us to offer competitive salary packaging options. Our operating hours are between 7.00am and 5.30pm Monday to Friday. For any other queries, please contact Kelly King, Customer Services & Relationship Manager on (02) 8651 2000.
Note
o Applications will be reviewed and processed as they are received, therefore early applications are favourable.
o To ensure the quality and safety for our patients, staff and visitors, applicants will be required to provide before commencement a current proof of identity, and proof of immunity to infectious diseases (including COVID-19).
o You must have the right to live and work in Australia to be eligible to apply
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