Claims Consultant
Take the next step in your career as a Claims Consultant. In this role, you will have the opportunity to make a real difference in people's lives by managing a portfolio of personal injury claims and providing exceptional customer service.
* Manage a portfolio of Workers Compensation claims for small, medium, and large NSW employers.
* Accurately assess claims and ensure injured workers receive the correct entitlements on behalf of iCare.
* Communicate clearly and empathetically with all stakeholders.
* Prioritize your workflow to meet key timeframes and deliver a seamless experience.
* Collaborate with internal teams and external partners to deliver proactive case management.
* Provide high-quality customer service to employers, injured workers, and legislative authorities through compliant, efficient, and timely support.
Skill Requirements:
* A passion for helping others and delivering exceptional customer service.
* Strong communication skills – the ability to listen, engage, and resolve issues effectively.
* A team-focused attitude with the ability to thrive in a high-volume, fast-paced environment.
* Empathy and compassion for those navigating complex, often emotional situations.
* The ability to analyze information and make sound, timely decisions.
* Experience in Workers Compensation or Personal Injury claims is highly regarded.
Benefits:
* Competitive salary + performance-based incentives.
* Leave Benefits: Annual leave, Flexible leave, Personal leave, Loyalty leave, and Parental leave (20 weeks full pay or 40 weeks half pay).
* Hybrid Working: Work where you thrive with our flexible blend of on-site and at-home work arrangements.
* Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally.
* Staff Discounts: Access to exclusive discounts on various products and services.
* Reward & Recognition programs: Celebrate your hard work and achievements.
* Career Development: Prioritize your career development, offering ongoing training, growth opportunities, and support.
About Us:
We are committed to fostering a culture that celebrates diversity, values inclusion, and champions collaboration. Whether you're early in your career or looking for your next big move, you'll be supported to grow, learn, and make a lasting impact.