Mobile Hard Services Account Manager
Location – Ipswich, IP12 1QT
Hours – 40 hours per week
Company Benefits:
* Enhanced Monthly Car allowance payment
* 23 days holiday rising up to 26 plus BH
* Employee discounts via Perkbox
* Access to a virtual GP and access to a health & wellbeing app
* Training & Development
We are currently seeking a professional Hard Services Account Manager. You will manage multi‐discipline building services contract for a multi‐site national blue‐chip leisure services client and additional minor contracts as required. You will build strong relationships, maximising client satisfaction, and driving revenue growth across the account.
Responsibilities:
* Build and maintain strong relationships with clients, serving as their primary point of contact for all business‐related matters.
* Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
* Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
* Collaborate with cross‐functional teams, such as Operations and customer support, to ensure seamless delivery of products/services and exceptional customer experience.
* Identify upselling and cross‐selling opportunities within existing accounts to maximize revenue generation.
* Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.
Skills & Experience:
* Strong account management skills, with a proven track record of successfully managing accounts within Hard Services Facilities Management.
* Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long‐term relationships.
* Strategic thinking and problem‐solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
* Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
* From an M&E engineering discipline / or formal qualification
* Valid UK Driving Licence
Desirable:
* Experience in working at corporate / Commercial locations
We are an equal opportunities employer.
This role will be working for JCW, who are part of the Apleona Group.
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